Here's what happens when you want a refund or your book arrives damaged or wrong.
Order any Chorus before Saturday 31 October 2026, and you are covered by a full money-back guarantee. If you don't love your keepsake, tell us and we'll refund every cent.
This holds even after your book has been printed and posted.
To claim, email hello@spremtlabs.com within 30 days of receiving your keepsake.
Nothing is final until your keepsake is made. If anything is wrong, we'll offer to fix it or remake it first.
The Voices is the editing of your recordings and their written versions, with one link that plays every voice. If the finished keepsake is not what you hoped, tell us within 30 days of buying. We’ll fix it, or refund you if we can’t.
These are printed to order. Cancel any time before your book goes to print and you get a full refund. Once it has been printed and posted it cannot be resold, so it is final from that point, other than the guarantee above or a book that arrived damaged or wrong.
If your book turns up damaged, or we printed the wrong thing, that is on us. Send a photo within 14 days of it arriving and we will reprint it or refund it, whichever you would rather.
Email hello@spremtlabs.com with the name on the order and what you would like us to do.
Once we agree a refund, it goes back to the card or account you paid with. Most banks show it within 5 to 10 working days.
Refunds can be requested by the person who placed the order. This page sits alongside our terms, and nothing here affects the statutory rights you already have as a consumer. Chorus is a product of Spremt Labs Limited.